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Q How long does it take before we receive the products?
A If you are ordering our ready to go designs, then we should be able to send out the shipment after 7 days (maybe longer for larger orders). All deliveries are done using UPS Worldwide Saver, which is a 4 business day service.
Q What kind of Hotfix products are you capable of supplying?
A We are capable of supplying Hotfix products such as Rhinestones, Rhinestuds, Dome Studs, Nailhead, as well as other shaped studs, as can been in our Products page.
Q Are you capable of producing designs using Swarovski Rhinestones?
A Yes. Normally our designs are created with Rhinestones produced from Korea, but if there is a request for original Swarovski products, we are also able to supply and produce designs using these stones instead.
Q How do you handle payments?
A Our payment is done through Paypal’s online credit card payment system. The system accepts a wide variety of credit/debit cards, including eChecks.
Q Will I be liable for any additional charges, for example import duty or tax?
A Import Duty & Tax will be the sole responsibility of the buyer. The delivery terms is FOB Bangkok, with the freight charge being pre-paid by the buyer. Once it has arrived at the destination port, we are no longer able to account for the import tax or duty that may be levied by your country’s custom office. You should check with your customs office about any charges before ordering.
Q How long does it take before we receive the products?
A If you are ordering our ready to go designs, then we should be able to send out the shipment after 7 days (maybe longer for larger orders). All deliveries are done using UPS Worldwide Saver, which is a 4 business day service.
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